Access Services does not make change for our patrons so please plan accordingly.
Library users may initiate a hold to request one or more currently checked out books. Holds can be placed online by selecting the Request Item button in Haystac, or at the Circulation Desk. The original borrower is then notified by phone and email that his/her books are now recalled for another Library user.
Once the requested items are returned, a pick-up notice is emailed and the books are held at the Circulation Desk for 10 days before they are re-shelved.
Please note: The Baycard photo ID acts as a patron’s library card and is required for checking out materials.
|Items from the Hayward Campus Main Stacks|
|Faculty and Staff||1 year|
(Undergraduate and Graduate)
|16 weeks (no renewals)|
|Community Borrowers||21 days|
|Items from the Popular Reading Collection|
|All Borrowers||21 days (1 renewal)|
|Items from the DIY Success Collection|
|All Borrowers||21 days (1 renewal)|
2 hours or 4 hours (some items may be checked out overnight)
|Learning Commons Laptops|
|One semester (not renewable)||Due by 4:00pm the last day of the semester|
|One month (renewable up to three times in one semester)||Due in 30 days|
|Two weeks (renewable three times, up to eight weeks total)||Due in two weeks, excluding weekends|
|One week (renewable three times, up to one month total)||Due in one week, excluding weekends|
|For more information about borrowing laptops, see the Loaner Laptop Program.|
|Media Resources & Reserves Scientific Calculators|
|4 hours||Due before Library closes, no overnight checkout|
60 day loan period for most books, 30 day loan period for media and special case items
21 days from date of receipt in the Library
These materials do not circulate.
Faculty, staff and students: 250 items
Community borrowers: 5 items
When Library materials with on the shelf status cannot be located proceed to the Circulation Desk where (if staffing allows) a supervisor or student assistant will accompany you to the Book Stacks for a thorough search. If the book(s) cannot be found, the status will be changed to search and a hold will be placed to notify the patron by email if the items are located at a later date. Hold items are held at the Circulation Desk for 10 days before they are re-shelved.
If the Circulation staff are unavailable to personally assist you, they will provide you with a search card to fill out to initiate the search process.
Patrons may also initiate searches for the following reasons:
Faculty, Staff, and Students: Effective 3/24/14, daily fines will no longer be assessed for books and government publications from the regular circulating collection. However, an $80.00 replacement fee will still be assessed for overdue items not returned within 10 days of the due date.
Community Borrowers: $1/day fine will be assessed for overdue items.
If any laptop, NIC card, or power cord is returned within any fraction of the last hour in which the library is open, the fine is $25.00
A replacement fee of $90.00 will be assessed for overdue CSU+ items.
There are no daily fines assessed for overdue interlibrary Loan items. However, when an overdue interlibrary loan item is not returned, the patron’s ILL privileges are suspended until this item is returned.
Library fees may be paid via BayBucks, check or money order. We do not accept cash, ATM/Debit cards or credit cards. The fines desk closes one hour before the library closes.
Failure to pay overdue fees will result in an encumbrance being placed on the patron’s campus records.
Library patrons can have books from the collection paged by clicking on the Request link in the library catalog. Patrons will be notified by email once the books are ready and they will be held at the Circulation Desk hold shelf for 10 days and then re-shelved.
Payment may be made at the Hayward campus circulation desk up to an hour before closing.
Payment must be made in BAYBUCKS, check or money order. We do not accept cash, ATM/debit card or credit card payments.
Fees may also be paid at Concord campus Academic Services, after obtaining an invoice from the Concord campus library. Receipts are sent to the Hayward library for processing on a weekly basis.
Upon receipt of payment, in full or in part, the payment is recorded and a receipt issued. If full payment is made, any encumbrances are removed from the patron’s record and from PeopleSoft. A one-time, temporary waiver of encumbrances, allowing students to register, will be issued if one-third or more of the amount due is received. The remaining balance must be paid in full by the following registration period or the encumbrance will be reinstated.
Please note: Returned checks are subject to a $25.00 fee.
When a patron owes the university a fee, the State Franchise Tax Board may levy all outstanding fees from his/her state income tax refund. The collected money is disbursed to the university and then to the departments where the fees are due.
If anyone owes the library $10 or more, his/her name is submitted to the State Franchise Tax Board. The library verifies the fees owed, including payments or refunds due, prior to the disbursement of tax offset monies among departments.
Renewals may be made online, at the Circulation Desk, or by phone (510) 885-3612.
1 renewal provided no other Library user is waiting
1 renewal provided no other Library user is waiting
1 renewal provided no other Library user is waiting; all course reserve material must be renewed in person
Please see the Loaner Laptop Program for information about renewals; all laptops must be renewed in person
Case-by-case; consult the Interlibrary Loan Office (510) 885-4903.
The patron is billed for replacement after 10 days or reaching the $10 maximum per item.
CSUEB Library accepts payments for replacement print materials or patrons may opt to replace them. Details below.
If items are returned after reaching the billed stage, the borrower is still responsible for the maximum overdue fee per item.
If the material is in print and available, please contact Circulation Desk staff prior to purchasing a replacement so we may assist you in the process.
The replacement must meet the following conditions:
The final decision on the acceptability of an item is at the discretion of the library. After an item is overdue more than 6 months, the replacement option is no longer available. The $80.00 replacement fee will then be the only option to replace the book.
If lost items are found and returned after payment, the cost of the item may be refunded. Overdue and processing fees will not be refunded. The following criteria must be met to receive a refund:
Library fines and fees may be paid via BayBucks, check or money order. We do not accept cash, ATM/Debit cards or credit cards. Payments may be made at the Hayward Campus Circulation Desk up to an hour before closing.
Failure to pay outstanding fees and/or fines will result in an encumbrance being placed on the patron's campus records.
Patrons in possession of materials that have reached their maximum renewals may not check those materials out again until they have been returned to the collection for a period of at least 48 hours.
Patrons must be in good standing to borrow or renew materials.
Certain conditions will result in restrictions to patrons' library privileges. These conditions include but are not limited to:
Student records are encumbered in the library when unpaid library fees total $10 or more. Borrowing privileges are suspended until fees are paid.
Student records are encumbered in PeopleSoft, the campus student database, when unpaid library fees total $50 or more. Borrowing privileges, registration for classes, and University services are blocked until fees are paid.
The CSUEB library charges a $25.00 returned check fee. Patrons with returned checks must pay via BayBucks or money order.
Items must be returned in the same condition as when they were borrowed.
Return items as follows:
Students must be registered for courses in order to have library borrowing privileges and off-campus access to online subscription resources. If a student takes summer or one semester off between registered semesters, they may retain their privileges. Exception: Students enrolled in General Studies 6990 may not continue library privileges beyond the last day of that course.
Currently employed staff have borrowing privileges and off-campus access to online subscription resources.
Tenure-track faculty have ongoing borrowing privileges and off-campus access to online subscription resources. Lecturers have borrowing privileges and access to off-campus online subscription resources during the term of their contract. Teaching associates have borrowing privileges and off-campus access to online subscription resources during the semester that they are teaching. Emeritus faculty have lifetime borrowing privileges and off-campus access to online subscription resources.