Access Services does not make change for our patrons so please plan accordingly.
Library users may initiate a hold to request one or more currently checked out books. Holds can be placed online by selecting the Request Item button in OneSearch, or at the Circulation Desk. The original borrower is then notified by phone and email that his/her books are now recalled for another Library user.
Once the requested items are returned, a pick-up notice is emailed and the books are held at the Circulation Desk for 10 days before they are re-shelved.
Other options for requesting unavailable material are CSU+ or Interlibrary Loan.
Faculty, Staff, and Students: There are no overdue fines for books from the regular collections or government publications, but an $80.00 replacement fee will be assessed for overdue items not returned within 10 days of the due date.
Community Borrowers: $1/day fine will be assessed for overdue items.
A replacement fee of $90.00 will be assessed for overdue CSU+ items.
There are no daily fines assessed for overdue interlibrary Loan items. However, when an overdue interlibrary loan item is not returned, the patron's ILL privileges are suspended until this item is returned.
| Late Fees | |
| $5/day | Headphones, microphones, speakers, recorders, cables, adapters, calculators, chargers, DVD drives, projectors, remotes, tripods, lights, and white noise machine |
| $25/day | Laptops, cameras, drawing tablets |
Lost or Damaged Items
Users are responsible for the repair or replacement cost of all damaged, lost, or stolen items.
Maximum Fines
Users will not be fined for more than full replacement fee (up to $1,000) of the technology item that they checked out.
The Library does not accept payments directly. Fines must be paid at the Cashiers Office in the Student Services and Administration Building SA 1200 or online through the CSUEB Web Payment Portal. To remove a Library Hold, patrons must show evidence that their fine has been paid to the library.
Replacement fees allow the library to replace items that are not returned. In some limited cases, patrons may be able to supply an acceptable replacement item to the library instead of paying the fee. Please contact the library to determine whether this is an option for you:
General Guidelines
The final decision on the acceptability of an item is at the discretion of the library.
For questions about books contact Library Services | Reserves | Check Out Desk:
Phone: (510) 885-3612
Email: circservices@csueastbay.edu
For questions about Library technology, contact the Library Learning Commons:
Phone: (510) 885-4152
Email: stsc@csueastbay.edu
Until Library fines are paid, a Library Hold will be placed on the patron's account. A Library Hold prevents patrons from checking out library materials or registering for classes. To remove a Library Hold, patrons must pay their fines at the Cashiers Office or through the CSUEB Web Payment Portal, and provide proof of payment to the Library.
To see if you have a Library fine, check your library record online at: http://library.csueastbay.edu/libaccount. Log in with your NetID. Then, click on your name in the top right corner of the screen to see your Library account.
For questions about paying fines, contact Student Financial Services:
Phone: (510) 885-3767 | Mon-Fri: 9:00 to 4:00
Email: studentfinance@csueastbay.edu
For questions about fines on books contact Library Services | Reserves | Check Out Desk:
Phone: (510) 885-3612
Email: circservices@csueastbay.edu
For questions about fines on Library technology, contact the Library Learning Commons:
Phone: (510) 885-4152
Email: stsc@csueastbay.edu
Please note: The Baycard photo ID acts as a patron’s library card and is required for checking out materials.
| Items from the Hayward Campus Main Stacks | |
| Faculty and Staff | 1 year |
| Students (Undergraduate and Graduate) |
16 weeks (no renewals) |
| Community Borrowers | 21 days |
| Items from the Popular Reading Collection | |
| All Borrowers | 21 days (1 renewal) |
| Items from the DIY Success Collection | |
| All Borrowers | 21 days (1 renewal) |
| Media Materials | |
| VHS | 21 days |
| CDs | 21 days |
| DVDs | 21 days |
2 hours or 4 hours (some items may be checked out overnight)
| Learning Commons Laptops | |
| One semester | Due by 4:00pm the last day of the semester |
| For more information about borrowing laptops, see the Loaner Laptop Program. | |
60 day loan period for most books, 30 day loan period for media and special case items
21 days from date of receipt in the Library
Reference materials can be checked out for 21 days. Whole issues of periodicals cannot be checked out, but an article within a periodical can be scanned and emailed. Search for the article in OneSearch and then sign in to request.
Faculty, staff and students: 250 items
Community borrowers: 5 items
When Library materials with on the shelf status cannot be located proceed to the Circulation Desk where (if staffing allows) a supervisor or student assistant will accompany you to the Book Stacks for a thorough search. If the book(s) cannot be found, the status will be changed to search and a hold will be placed to notify the patron by email if the items are located at a later date. Hold items are held at the Circulation Desk for 10 days before they are re-shelved.
If the Circulation staff are unavailable to personally assist you, they will provide you with a search card to fill out to initiate the search process.
Other options for requesting unavailable material are CSU+ or Interlibrary Loan.
Patrons may also initiate searches for the following reasons:
Library patrons can have books from the collection paged by clicking on the Request link in the library catalog. Patrons will be notified by email once the books are ready and they will be held at the Circulation Desk hold shelf for 10 days and then re-shelved.
Download the Proxy Card Application Form. You will need the free Adobe Reader to use this form.
Renewals may be made online, at the Circulation Desk, or by phone (510) 885-3612. To renew online, please login to your account.
No renewals
1 renewal provided no other Library user is waiting
1 renewal provided no other Library user is waiting
1 renewal provided no other Library user is waiting; all course reserve material must be renewed in person
Please see the Learning Commons for information about renewals; all technology items must be renewed in person
No renewals
Case-by-case; consult the Interlibrary Loan Office (510) 885-4903.
Patrons in possession of materials that have reached their maximum renewals may not check those materials out again until they have been returned to the collection for a period of at least 48 hours.
Patrons must be in good standing to borrow or renew materials.
Certain conditions will result in restrictions to patrons' library privileges. These conditions include but are not limited to:
Student records are encumbered in the library when unpaid library fees total $10 or more. Borrowing privileges are suspended until fees are paid.
Student records are encumbered in PeopleSoft, the campus student database, when unpaid library fees total $50 or more. Borrowing privileges, registration for classes, and University services are blocked until fees are paid.
Items must be returned in the same condition as when they were borrowed.
Return items as follows:
Library patrons can request to have articles from the Periodicals Collection scanned by submitting them through their Interlibrary Loan account. Click the Interlibrary Loan link on the Library website homepage to submit the request.
Students must be registered for courses in order to have library borrowing privileges and off-campus access to online subscription resources. If a student takes summer or one semester off between registered semesters, they may retain their privileges. Exception: Students enrolled in General Studies 6990 may not continue library privileges beyond the last day of that course.
Currently employed staff have borrowing privileges and off-campus access to online subscription resources.
Tenure-track faculty have ongoing borrowing privileges and off-campus access to online subscription resources. Lecturers have borrowing privileges and access to off-campus online subscription resources during the term of their contract. Teaching associates have borrowing privileges and off-campus access to online subscription resources during the semester that they are teaching. Emeritus faculty have lifetime borrowing privileges and off-campus access to online subscription resources.
