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UNIVERSITY LIBRARIES

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About the Libraries

Change Policy

Access Services does not make change for our patrons so please plan accordingly.

Holds and Recalls

Holds Policy

Library users may initiate a hold to request one or more currently checked out books. Holds can be placed online by selecting the Request Item button in Haystac, or at the Circulation Desk. The original borrower is then notified by phone and email that his/her books are now recalled for another Library user.

Once the requested items are returned, a pick-up notice is emailed and the books are held at the Circulation Desk for 10 days before they are re-shelved.

Other options for requesting unavailable material are CSU+ or Interlibrary Loan.

Recall Policy

What happens when a book I have checked out is recalled?

The Circulation Desk will send an e-mail and also call you with the following information:

  • The book's due date.
  • The book has become unrenewable.
  • After the due date, there will be a $2.00 overdue recall fee per day with no limit.

Remember: Important Information

Keep your email and telephone information current by notifying the Circulation Desk or by filling out a change of information form which can be obtained from the Enrollment Information Center (EIC) in the lobby of the Student Administration Building.

Renewed books have their current due date cancelled and are given a shortened due date.

Overdue recalled books will block you from checking out further materials.

Books recalled for Media Resources and Reserves will cancel your regular loan period.

Loan Periods

Please note: The Baycard photo ID acts as a patron’s library card and is required for checking out materials.

Items from the Hayward Campus Main Stacks
Faculty and Staff 1 year
Students
(Undergraduate and Graduate)
16 weeks (no renewals)
Community Borrowers 21 days
Items from the Popular Reading Collection
All Borrowers 21 days (1 renewal)

Course Reserves

2 hours or 4 hours (some items may be checked out overnight)

Laptops

Learning Commons Laptops
One semester Due by 4:00pm the last day of the semester
One week (renewable three times, up to one month total) Due in one week, excluding weekends
Media Resources & Reserves Laptops
4 hours (renewable if no one is waiting) Due one full hour before Library closes
For more information about borrowing laptops, see the Loaner Laptop Program.

Scientific Calculators

Media Resources & Reserves Scientific Calculators
4 hours Due before Library closes, no overnight checkout

CSU+

60 day loan period for most books, 30 day loan period for media and special case items

Interlibrary Loan

21 days from date of receipt in the Library

Reference and Periodical Materials

These materials do not circulate.

Loan Limits

Faculty, staff and students: 250 items
Community borrowers: 5 items

Missing Materials and Claims

When Library materials with on the shelf status cannot be located proceed to the Circulation Desk where (if staffing allows) a supervisor or student assistant will accompany you to the Book Stacks for a thorough search. If the book(s) cannot be found, the status will be changed to search and a hold will be placed to notify the patron by email if the items are located at a later date. Hold items are held at the Circulation Desk for 10 days before they are re-shelved.

If the Circulation staff are unavailable to personally assist you, they will provide you with a search card to fill out to initiate the search process.

Other options for requesting unavailable material are CSU+ or Interlibrary Loan.

Patrons may also initiate searches for the following reasons:

  • fine disputes
  • items that were claimed never to have been checked out
  • items claimed returned
  • misplaced holds
  • lost and paid

Overdue Fees

Books and Government Publications

Faculty, Staff, and Students: Effective 3/24/14, daily fines will no longer be assessed for books and government publications from the regular circulating collection. However, an $80.00 replacement fee will still be assessed for overdue items not returned within 10 days of the due date.

Community Borrowers: $1/day fine will be assessed for overdue items.

Media Materials and Course Reserves

  • 2-4 hour reserves: $1/hour to a maximum of $200
  • 2-day loans: $3/day to a maximum of $10
  • 1-week loans: $2/day to a maximum of $10
  • Replacement Fees: $80.00

Laptops

  • $2.50/hour to a maximum of $100
  • NIC cards and power cords: $2.50/hour to a maximum of $10

If any laptop, NIC card, or power cord is returned within any fraction of the last hour in which the library is open, the fine is $25.00

CSU+

A replacement fee of $90.00 will be assessed for overdue CSU+ items.

Interlibrary Loan

There are no daily fines assessed for overdue interlibrary Loan items. However, when an overdue interlibrary loan item is not returned, the patron’s ILL privileges are suspended until this item is returned.

Payment

Library fees may be paid via BayBucks, check or money order. We do not accept cash, ATM/Debit cards or credit cards. The fines desk closes one hour before the library closes.

Encumbrances

Failure to pay overdue fees will result in an encumbrance being placed on the patron’s campus records.

  • Maximum encumbrance for faculty is $160.00
  • Maximum encumbrance for staff and students is $10.00

Payment of Fees

Payment may be made at the Hayward campus circulation desk up to an hour before closing.

Payment must be made in BAYBUCKS, check or money order. We do not accept cash, ATM/debit card or credit card payments.

Fees may also be paid at Concord campus Academic Services, after obtaining an invoice from the Concord campus library. Receipts are sent to the Hayward library for processing on a weekly basis.

Upon receipt of payment, in full or in part, the payment is recorded and a receipt issued. If full payment is made, any encumbrances are removed from the patron’s record and from PeopleSoft. A one-time, temporary waiver of encumbrances, allowing students to register, will be issued if one-third or more of the amount due is received. The remaining balance must be paid in full by the following registration period or the encumbrance will be reinstated.

Please note: Returned checks are subject to a $25.00 fee.

Tax Intercept (Offset)

When a patron owes the university a fee, the State Franchise Tax Board may levy all outstanding fees from his/her state income tax refund. The collected money is disbursed to the university and then to the departments where the fees are due.

If anyone owes the library $10 or more, his/her name is submitted to the State Franchise Tax Board. The library verifies the fees owed, including payments or refunds due, prior to the disbursement of tax offset monies among departments.

Photo ID Policy

Library staff will strive to produce the most technically correct picture for CSUEB photo ID’s. However, if a patron should insist that they want their photo retaken for any reason other than a technical reason, there will be a $10.00 charge.

Library fines and fees may be paid via BayBucks, check or money order. We do not accept cash, ATM/Debit cards or credit cards. Payments may be made at the Hayward Campus Circulation Desk up to an hour before closing.

Failure to pay a photo ID replacement fee at the time the card is issued will result in an encumbrance being placed on the patron’s campus records.

Proxy Card Application Form

Download the Proxy Card Application Form. You will need the free Adobe Reader to use this form.

Renewing Materials

Renewals may be made online, at the Circulation Desk, or by phone (510) 885-3612.

Books and Government Documents

Students (undergraduate and graduate), Staff, Faculty, tenure-track Emeritus, Educational Borrowers, Community Borrowers, Alumni Association Members, Upward Bound, Summer Bridge, and High School Borrowers: 3 renewals provided there are no holds or recalls by another patron.

Faculty, non-tenure-track: The number of renewals is dependent upon the duration of his/her University contract and whether there are no holds or recalls by another patron.

Media Items (videos, cassettes, etc.)

1 renewal provided no other Library user is waiting

Course Reserves

1 renewal provided no other Library user is waiting

Laptops

1 renewal provided no other Library user is waiting; no overnight checkouts

CSU+

No renewals

Interlibrary Loan

Case-by-case; consult the Interlibrary Loan Office (510) 885-4903.

Replacement Fees

The patron is billed for replacement after 10 days or reaching the $10 maximum per item.

CSUEB Library accepts payments for replacement print materials or patrons may opt to replace them. Details below.

Charges are as follows:

Print materials [1] (books, gov. documents[2], printed music[3], print course reserves) and Power Cords

  • Cost of Item: $80
  • TOTAL: $80

Media materials, including NIC cards

  • Cost of Item: $100
  • Maximum Overdue Fee: $10
  • Processing Fee: $10
  • TOTAL: $120

Laptops

  • Cost of Item: $500.00
  • Maximum Overdue Fee: $100
  • Processing Fee: $10
  • TOTAL: $610.00

CSU+

  • Cost of Item: $90
  • TOTAL: $90

Interlibrary Loan

  • Cost of Item: Assessed on a case by case as replacement cost is set by lending library
  • Maximum Overdue Fee: $10
  • Processing Fee: $10

Notes:

If items are returned after reaching the billed stage, the borrower is still responsible for the maximum overdue fee per item.

[1] Replacement Process for CSUEB Print Materials Option

If the material is in print and available, please contact Circulation Desk staff prior to purchasing a replacement so we may assist you in the process.

The replacement must meet the following conditions:

  • it may be hardbound or paperbound; no mass market paperbacks accepted
  • it must be the same edition or a newer edition of the item being replaced
  • it must be a new or good used copy

The final decision on the acceptability of an item is at the discretion of the library. After an item is overdue more than 6 months, the replacement option is no longer available. The $80.00 replacement fee will then be the only option to replace the book.

If lost items are found and returned after payment, the cost of the item may be refunded. Overdue and processing fees will not be refunded. The following criteria must be met to receive a refund:

  • no more than six months have passed since fees were paid
  • the lost item has not been replaced by the library
  • the lost item has not been withdrawn from the collection
  • patron still has his/her receipt

[2] Government Document replacement fees will be determined on a case by case basis.

[3] Music librarian must be consulted regarding replacement of printed music.

Library fines and fees may be paid via BayBucks, check or money order. We do not accept cash, ATM/Debit cards or credit cards. Payments may be made at the Hayward Campus Circulation Desk up to an hour before closing.

Failure to pay outstanding fees and/or fines will result in an encumbrance being placed on the patron's campus records.

Reshelving Policy

Patrons in possession of materials that have reached their maximum renewals may not check those materials out again until they have been returned to the collection for a period of at least 48 hours.

Restrictions

Patrons must be in good standing to borrow or renew materials.

Certain conditions will result in restrictions to patrons' library privileges. These conditions include but are not limited to:

  • owing $10 or more in fines/bills
  • keeping an item requested by another patron
  • having blocks in the patron records for incorrect address, e-mail, etc.
  • having an expired patron record
  • failure to adhere to payment arrangements

Student records are encumbered in the library when unpaid library fees total $10 or more. Borrowing privileges are suspended until fees are paid.

Student records are encumbered in PeopleSoft, the campus student database, when unpaid library fees total $50 or more. Borrowing privileges, registration for classes, and University services are blocked until fees are paid.

Returned Check Fee

The CSUEB library charges a $25.00 returned check fee. Patrons with returned checks must pay via BayBucks or money order.

Returns

Items must be returned in the same condition as when they were borrowed.

Return items as follows:

Where to return books and government documents:

  • Circulation Desk (main desk or return slot at the east end of the counter)
  • Books bins in the courtyard near the library entrance, Hayward campus
  • Drive-up book bins in front of the Department of Public Safety, Hayward campus

Where to return media items and course reserves:

  • Media Resources and Reserves (MRR) desk
  • Media Resources and Reserves book drop at the side of the MRR desk

Where to return laptops:

  • Media Resources and Reserves desk only (not the MRR book drop)

Where to return CSU+ items and Interlibrary Loan books:

  • Circulation Desk (main desk or return slot at the west end of the counter)

Student, Staff and Faculty Borrowers

Students

Students must be registered for courses in order to have library borrowing privileges and off-campus access to online subscription resources. If a student takes summer or one semester off between registered semesters, they may retain their privileges. Exception: Students enrolled in General Studies 6990 may not continue library privileges beyond the last day of that course.

Staff

Currently employed staff have borrowing privileges and off-campus access to online subscription resources.

Faculty

Tenure-track faculty have ongoing borrowing privileges and off-campus access to online subscription resources. Lecturers have borrowing privileges and access to off-campus online subscription resources during the term of their contract. Teaching associates have borrowing privileges and off-campus access to online subscription resources during the semester that they are teaching. Emeritus faculty have lifetime borrowing privileges and off-campus access to online subscription resources.