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Printing and Scanning FAQ

Printing Changes

CSU East Bay has changed to a new Bay Card system. This change will affect printing in the library.

A new PHiL cash station has been installed at the library:

  • You can add cash to your Bay Card at the new cash station, or you can also add money to your card online. See the Bay Card website for more information about adding money to your card online.
  • If you don't have a Bay Card, you will need to purchase a new guest card for $1.00 at the cash station. The cash station will only accept exact change for a guest card purchase. Then you can add cash to your guest card for printing at the cash station or online.
  • If you have money left on a guest card that you received before June 30th, you will need to go to the cashier's office to transfer the money to a new guest card

If you have any questions or problems with printing in the library, please visit the Learning Commons in the Library Lower Mall, or contact them at 510-885-4152 or stsc@csueastbay.edu.


You can print from any printer or copier on campus regardless of where you are when you send your print job. After registering your Bay Card, just go to any machine and swipe your Bay Card to pay for printing (or use your NetID if you don’t have your card with you).

For details on how to print, copy, or scan in the library, see below. If you have any questions that are not answered here, contact the Library Learning Commons or Duplicating Services.


How much does it cost?
How do I add money to my Bay Card?
How do I print from my laptop?
How do I print from a library desktop?
How do I pay for printing if I don't have my Bay Card?
How do I print if I am a guest (I don't have a Bay Card or a NetID)?
How and when should I register my Bay Card?
Who can help if I have a problem with printing in the library?
How do I scan something?
How do I copy something?
How do I get a refund?

How much does it cost?

$0.08 a page for Black & White
$0.24 a page for Color

How do I add money to my Bay Card?

There are two options:

  1. To add money via Cash, use the PHiL station in the Library Lower Mall.
  2. To add money online, go to the Bay Card web page: http://www.csueastbay.edu/baycard/

How do I print from my Laptop?

Go to the Pharos Print webpage. Find the "Operating System Compatibility" box, and click the arrow to expand the box. Click the links to download the printer drivers for your laptop's operating system. If you need additional assistance, contact the Library Learning Commons on the Lower Mall of the Library at (510) 885-4152.

How do I print from a library desktop?

  1. Choose “print” or “file/print” and select the “PioneerPrintBW” or “PioneerPrintColor” printer.
  2. At the next pop up dialog box, enter your Net ID (a password is not required — no one else can access your print jobs)
  3. Go to a printer or copier and swipe your Bay Card*
  4. Select the jobs you wish to print and choose “print”**
  5. When finished, select “logoff” on the lower right corner.

*If your Bay Card is not registered, see “How and when should I register my Bay Card?
**If you need to add money to your card, see “How Do I add Money to my Bay Card?

How do I pay for printing if I don't have my Bay Card?

  1. Send the print job from a computer to the “PioneerPrintBW” or “PioneerPrintColor” printer.
  2. Go to a copier or printer.
  3. Enter your Net Id on the touch screen and touch OK.
  4. Select the jobs you wish to print and choose “print”*
  5. When finished, select “logoff” on the lower right corner.

*If you need to add money to your card, see “How Do I add Money to my Bay Card?

How do I print if I am a guest (I don't have a Bay Card or a NetID)?

Purchase a guest card for $1 from the PHiL cash station in the library:

  1. Choose Buy Card and select Cash
  2. Select yes or no to print a receipt
  3. Insert a $1 bill - you must have exact change to purchase a guest card

Create a guest account:

  1. Go to http://pioneerprint.csueastbay.edu/myprintcenter
  2. Click the "I am a guest" link
  3. Fill out the guest account form
  4. You will use the email address you enter in the form to login when you print

Print from a library computer:

  1. Choose print or file/print and select the PioneerPrintBW or PioneerPrintColor printer.
  2. At the next pop up dialog box, enter the email address you used when you registered your card (a password is not required — no one else can access your print jobs)
  3. Go to a printer or copier and swipe your guest card
  4. Select the jobs you wish to print and choose print
  5. When finished, select logoff on the lower right corner

Add money to your guest card:

  • To add money using cash, use the PHiL station in the Library Lower Mall.
  • To add money online using a credit or debit card, go to the Bay Card web page: http://www.csueastbay.edu/baycard/. You will use the PS ID number and PIN code on the front of your guest card to login.

How and when should I register my Bay Card?

You only need to register your Bay Card once. After it is registered, you just need to swipe your card or enter your NetID at a printer or copier to pay for printing. The Library recommends that you register a new Bay Card as soon as you get it to save time later. You can register a Bay Card in the following locations:

  • On the library counter next to where you pick up your card
  • At the Registration Station in the Library Lower Mall behind the Reference Desk
  • At any available copier or printer on campus

Who can help if I have a problem with printing in the library?

Go to the Library Learning Commons on the Lower Mall next to Starbucks or contact us. Any library employee can assist you with printing or direct you to the Learning Commons if additional assistance is needed.

How do I scan something?

You only can scan to a campus email account (either @horizon for students or @csueastbay for staff). There is no charge for scanning.

  1. At any copy machine, touch “Home
  2. Touch “Scan
  3. Choose “manual entry” and enter your campus email address
  4. Touch “OK” then scan.

The Learning Commons also has a scanner workstation in Assistive Technology that can be used if it's available.

How do I copy something?

The charge for copying is the same as the charge for printing.

  1. At a copy machine, touch “Home
  2. Touch “Copy
  3. Swipe your bay card or enter your NetID*

*If you need to add money to your card, see “How Do I add Money to my Bay Card?

How do I get a refund?

Contact the Bay Card office.