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Missing Materials & Claims

When Library materials with on the shelf status cannot be located proceed to the Circulation Desk where (if staffing allows) a supervisor or student assistant will accompany you to the Book Stacks for a thorough search. If the book(s) cannot be found, the status will be changed to search to allow a LINK+ request and a hold will be placed to notify the patron by email if the items are located at a later date. Hold items are held at the Circulation Desk for 10 days before they are re-shelved.

If the Circulation staff are unavailable to personally assist you, they will provide you with a search card to fill out to initiate the search process.

Other options for requesting unavailable materials include LINK+ and Interlibrary Loan.

Patrons may also initiate searches for the following reasons:

  • fine disputes
  • items that were claimed never to have been checked out
  • items claimed returned
  • misplaced holds
  • lost and paid

Posted on 03.06.08

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