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Off-Campus Access to Databases Troubleshooting Tips

(Note: You need to be a registered CSUEB student, faculty or staff member to access this database online.)

For help, please contact us at the Reference Desk at 510-885-3765. Our normal weekly hours are: M-Th 9 am – 8 pm; F 9 am – 3 pm; Sat 12 noon – 5 pm; Sun 1 pm – 6 pm.

Troubleshooting tips in accessing databases from off campus:

  1. Be sure to open each database from the CSUEB webpage

  2. Try a different browser (switch from Chrome to FireFox, for example)

  3. Clear cache and history; close browser, then

  4. restart your computer

  5. If you are at work check to see if your company (or government agency) blocks IP authentication.

  6. Test to see if you can access other database vendors (EBSCO vs ProQuest, etc.).



If you can access a different database vendor, then please contact the Reference desk so that we can alert the non-working vendor (510-885-3765).

If the above tips fail,

And, if you can log into other campus systems, such as Blackboard, MyCSUEB, etc., then you may need to reset your netID password.

If you recently changed your netID password (around the end of fall quarter 2013), that password did not sync for the library databases.

The solution is to go in and reset your netID password — again. This will sync it for all campus systems – including the library.

Last Updated 01.27.14

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